Our pledge to you: Candala Pty Ltd will supply you natural, non-enhanced Chrysoprase from our renowned Marlborough mines. We will provide you with material selected to the best of our ability to meet your requirements in both quality and quantity ordered. Where one grade may not be available, where possible, we will substitute a better grade at no additional charge.
Our terms of sale:
We thank you wholeheartedly for your business and look forward to a long and mutually prosperous association.
- Rough ore or specimens will only be shipped on a completely sold basis and as is the normal practice in the sale of such material no returns will be accepted.
- Processed material such as cut and polished stones, beads, and carvings will be accepted for return only if they are shipped back to Candala Pty Ltd within seven days of receipt by the customer. The goods must be returned in a completely undamaged state and a restocking fee of 10% will apply.
- All goods must be paid for before packing and shipment is commenced.
- Should any dispute arise out of a transaction between Candala Pty Ltd and a client which cannot be solved to both parties satisfaction an independent arbitrator, acceptable to both parties and with experience in the Gem and Mining Industries, will be appointed to assist in providing a suitable solution.